FAQ

iDEAL | Wero, cards (Visa, Mastercard, American Express) and Apple Pay via Stripe, or a bank transfer in advance. Bank transfer details: KNAB, IBAN NL72 KNAB 0282 4618 33 - always mention your order number so we can match your payment.

Yes. All prices include 21% VAT. Shipping costs are shown in the checkout before you pay.

No, pay-later options such as Klarna are not available at the moment. You pay immediately or in advance by bank transfer.

As long as your order has not shipped, email [email protected] with your order number and we will adjust or cancel it free of charge. If your order is already on its way, the returns procedure applies.

You receive your invoice by email as soon as your payment is processed. Lost it? Email us your order number and we will send you a copy.

In-stock items ship within 24 hours of your order via PostNL. You receive a track & trace email as soon as your parcel is on its way.

Shipping within the EU is free on orders from 50 euro. Below that we charge 4.95 euro for standard shipping. All rates are shown in the checkout before you pay.

Yes. Once your order has shipped you receive an email with a track & trace link showing where your parcel is and when it will be delivered.

PostNL will offer the parcel again the next day. If you are unavailable then too, you can collect it from the pickup point with the note left in your letterbox.

Yes, we ship to every EU country. Delivery within the EU usually takes 3 to 5 business days.

You have 14 days to change your mind from the day you receive the product. Email [email protected] with your order number, then send the product back within 14 days, complete with all accessories and - where possible - in its original packaging.

Return shipping costs are yours. Once we receive the parcel, we refund your purchase including standard delivery costs within 14 days via the same payment method.

You are always entitled to legal warranty: the product must do what you may reasonably expect from it. In addition the manufacturer's warranty applies. If something is wrong, email us with your order number and a photo and we will find a solution.

Yes, as long as the knife is unused and returned in its original packaging. Used or damaged knives cannot be accepted.

We have just launched and are building up our assortment step by step. As soon as a product is available again it is listed as in stock in the shop. Want to stay informed? Subscribe to our newsletter or email us for the expected delivery time.

In most cases yes. We reorder popular products as soon as they are available. Leave your email through the newsletter or send us a message and we will keep you posted.

Yes. We only sell new, original products with manufacturer warranty - never refurbished or counterfeit.

Reserving is not possible. As soon as a product is in stock you can order it right away.

Yes. Holding knives in the lightest category is legal in the Netherlands for people aged 18 and over. Our replicas are sold exclusively as collectables.

No. Carrying a knife in public is prohibited, even a replica. Displaying one at home - for example on a wall - is allowed.

You must be 18 or older. By ordering a knife you confirm that you meet the age limit.

Be careful: Belgium bans butterfly knives and certain other knives. Read our Collectible Knives & Dutch Law page before ordering, or email us if in doubt.

Click Account in the top right and choose Create account. You can also sign in directly with your Google account.

Click Forgot password? on the login page. You will receive an email with a link to set a new password.

Email [email protected] or use the contact form. We usually reply within 24 hours on business days.